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407 opening for manager process & audit (&iso9000) jobs In mumbai, maharashtra
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Opening For Manager Process & audit (&ISO9000) (8 - 10 yrs)
Keyskills • 8-10 years of tangible experience in diversified areas of Telecom domain and multi industry role. • Must be from a business excellence function of a Telecom organization • Must have solution defining experience and other tangible services, preferably in the telecom and market processes across multiple industries • Familiarity with the technology aspects of process execution and management • Strong passion for and knowledge of technology, customer life cycle and related triggers in Telecom, sales and business integration.
Job Description • Define & categorize process universe for CSD • Aggregate & validate all customer service processes • Define and validate business rules, policies, scripts, templates, RACI & KPIs for all CS.
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