Opening For Manager Process & audit (&ISO9000) (8-10 yrs)

Resource Weaver HR Consulting Pvt Ltd – Mumbai, Maharashtra

• 8-10 years of tangible experience in diversified areas of Telecom domain and multi industry role. • Must be from a business excellence function of a Telecom organization • Must have solution defining experience and other tangible services, preferably in the telecom and market processes across multiple industries • Familiarity with the technology aspects of process execution and management • Strong passion for and knowledge of technology, customer life cycle and related triggers in Telecom, sales and business integration.

• Define & categorize process universe for CSD • Aggregate & validate all customer service processes • Define and validate business rules, policies, scripts, templates, RACI & KPIs for all CSD processes • Ensure seamless process hand-offs across functions • Engineer and re-engineer processes with market/competition bench-marking and for continuous improvement • Ensure compliance to processes across touch points, regions and geographies • Manage cross-functional integration in all processes to ensure operational efficiency • Knowledge and experience of BPM automation tools • Six-sigma accreditation • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence • Process standardization (documentation & data) • Improvement in operational KPIs ( Time to KPIs, Automation index, complaint reduction) • 100 documentation of all operational processes • Standardization of operational excellence