Soft Skills Trainer & Voice & Accent Trainer, Job (2-7 yrs)

Beacon HR Point – Pune, Maharashtra

Project Management, Training, Language, Reports, SOFT, Soft Skills, Accent Training, Presentation, Microsoft Office

Job Description Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help front line agents become better with language and soft skills Attending client calls Attending reviews to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the stakeholders Share regular feedback with the agents Identify areas of opportunity and develop action plan. Requires Skills - Excellent presentation and organizational skills. - Excellent verbal and written communication skills. - Quantitative and qualitative analysis skills. - Excellent oral and written communication skills. - Ability to work in teams. - Classroom delivery presentation skills preferred. - Advanced quantitative and qualitative analysis skills. - Knowledge of Microsoft Office Suite and other standard PC applications. - Understanding of training project management methodologies.