Email Support Executive (0-3 yrs)

First source solutions – Chennai 600096

Good Communication

Designation – E-Mail Support Executive Required skill set: _ Excellent communication skills (Mandatory) Typing speed - 25 to 30 Accuracy should be above 85 (Mandatory) UG Fresher’s can also apply Qualification – Any UG / PG Graduates / (B.E / B.Tech – 2014 / 2013 / 2012 / 2011) (B.E / B.Tech/ MCA / MBA – 2015 passed out are NOT Eligible) Candidates those who have International voice process experience will be an added advantage. Salary & Shift timings: _ Salary - 12K to 16K For Female – No Night shifts For Male – Rotational shifts Notice period: Immediate joining Email ID –(email hidden) Contact Person –Kanmani (HR)-(phone hidden)047 Note – Interested candidates Kindly walk-in to the following Venue First source solution ltd Aneja towers, 4&5, Developed plot estate, OMR Road, Perungudi, Chennai-600096 Landmark: Near Maruti Suzuki Showroom (Mention Kanmani HR on Top of your Resume) Date & Timing – 23rd Sep 2015 to 26th Sep 2015 (10 A.M to 4 P.M) Job Description: To operationally manage Non Voice Process Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues): Internal mails from executives on behalf of customer. ·Resolving logs received at Customer Service related to Written Correspondence. · Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request). · Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email. · Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case. · Key operational deliverables will constitute: · Provide higher first transaction resolution for all queries requests and complaints received · Minimum repeat mails from customers · Faster reply to customer mails with minimum turn around time · Retain customers from voluntarily cancel requests Contact Person – Kanmani - HR Contact Number - (phone hidden)047 **** Kindly Refer your Friends **** Regards, Kanmani (phone hidden)047 Talent Acquisition