Customer Relationship Manager (3-5 yrs)

Flyrobe – Mumbai, Maharashtra

Communication skills

Flyrobe is an online venture, an IIT Bombay startup, based out of Mumbai. The name Flyrobe is derived from the meaning of Flying or On-Demand Wardrobe where we give designer apparels in rent, charging a minimum rental. We have two divisions – Express and Reserve. Express is for branded apparel delivered to customer in 3 hours, for the entire going out events like a club night, a date, and a formal occasion. Reserve is for designer apparel that can be booked 7 or more days in advance for planned occasions like a wedding, cocktail, a birthday or an anniversary. Responsibilities: • Providing help and advice to customers using organisation products or services • Communicating courteously with customers by telephone, email • Handling customer complaints or any major incidents, such as issuing refunds or compensation to customers • Keeping accurate records of discussions with customers • Developing feedback or complaints procedures for customers to use • Improving customer service procedures, policies and standards for your organisation or department • Training staff to deliver a high standard of customer service • Leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes Skill set requirement: • Language proficiency: Fluent in both English and Hindi • Good at soft spoken skills • Computer skills – Microsoft word, excel, Adobe pdf, emails • Typing skills • Internet and web awareness and knowhow : Ability to browse and navigate through websites, see purchase invoices, products, and retrieve data • Knowledge of apparel and fashion industry is preferred Other Requirements • Minimum educational qualification: 12th pass • Gender: Female • Age:20–35 • Language • English – Good • Hindi – Good • Preferred work experience • Total work experience: minimum 36 months • Relevant industry: Apparel / fashion accessories (preferred experience at least around 3 months)