Customer Happiness Warrior (0-2 yrs)

Exotel Techcom Pvt Ltd560008

Customer Relations, Technical Support

Job Description: ● A Customer Happiness Warrior should have the ability to provide solutions to technical problems that may arise for a customer. ● Should have the ability to establish and maintain contact with customers. ● First Level Scrutiny of the reports of trouble that are received by them. ● Should have a professional approach towards problems and responding to them in a timely manner. Job responsibility: ● Providing technical solutions to different problems of clients by taking help of different tools and backend technical team. ● Answering phone calls, writing replies to emails and excelling in customer service. ● Ensure that the call comments are properly documented and suitable information is provided to clients. ● The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them. ● Should have the ability to work in a team and interact with the client. ● Should be comfortable with rotational shifts and a 24X7 work environment. Skills : ● Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers. ● Preparation of set answers in order to reply to customer queries immediately. ● Excellent communication/interpersonal skills. ● Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. ● Should have an attitude that is well approachable by customers and understanding their problems. ● Should have extremely good listening skills in order to understand what the customers want to say or express. ● Ensuring customer happiness at every stage of the process. ● Should possess skills of working in a team and ability to learn. ● Proficient writing skills are also required in this job. Qualifications: ●A Customer Happiness Warrior should possess a Bachelor’s degree and also have working knowledge of computers. ● Knowledge on cloud telephony concepts is an added advantage.

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Exotel is one of India’s largest cloud telephony companies. Our aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilise features like IVR, Call Recordings to sound professional and serve their customers better. We believe that we’re at the forefront of something big. Cloud telephony is poised to change the way businesses function. We’ve been around since 2011 and have been helping more than 1000 businesses across India grow. We’re a high energy startup. We work out of Bangalore, sit around a desk, go for coffee together, handle everything from routers to disk failures to sales calls to customer setups. We’re dreaming big, and growing fast.

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