Technical Support Consulatant- Sales (0-3 yrs)

Techvedic Technologies Pvt Ltd. – West Delhi - Janak Puri

CCNA,B.tech,Sales,Networking,BCA,MCA,Electronics and communication.tech support

Experience required: 0- 3 years.. Educational Qualifications: Graduate/Post Graduate (Non-Technical / Technical) Annual Salary: Negotiable Job Summary: 1) Handling Inbound International Voice calls. 2) Resolving the technical issues related to software /hardware for US/UK based clients. 3) Document the calls to ensure all information is captured. 4) Maintaining secrecy of data. 5) Adhere to standard operating procedures required by the process. 6) Attend briefings, trainings/refresher sessions and meetings as required. 7) Should be able to work in rotational night shifts. 8) Candidate must possess excellent verbal and written communication skills. Skills Required: a) Must have basic knowledge of desktop, laptop technical troubleshooting. b) Knowledge about Windows troubleshooting. Hands on Windows Xp, Vista and Windows 7 c) MCSE and CCNA certification will be an advantage. d) Printers and other plug and play devices troubleshooting.