Operation Manager Job (1-4 yrs)

ORBIT IT HR Solutions. – Ahmadabad, Gujarat

Operations

Job Description Generating innovative ideas that are cost-effective ensuring profitability to the company. Assist supervisors and develop various metrics for productivity and prepare necessary reports. Plan annual business and prepare strategies for forecasting budgetary needs and allocate budget to various departments. Maintain knowledge on various best industry practices and develop associated strategies. Analyze processes and recommended new technologies for incorporation in system. Presenting the monthly performance in the monthly review meetings. Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company. Ensuring that the employees adhere to the companies rules and are in sync with the companys mission and values. Weekly review with clients for the Target & Service level. Briefing the team on process updates which given by the clients. Interacting with HR team for forecast attrition & Billing. Pay special attention to team leaders, Agents queries. Conduction training sessions every week for the bottom performers. Adhering Client requirement & Management qualities. Following Escalation Matrix for escalation calls. Skill set: Should have handled 200 Employees. Ability to work with ground level staff. Good communication and interpersonal skills. Understanding of client requirements Passion for people and processes Critical thinking, problem solving skills and team work Strong leadership skills, including effective time management. Ability to priorities and delegate the tasks.