IT helpdesk executive (2-5 yrs)

"Excellent opportunity as IT HelpDesk in leading Mnc for female graduate” Location :-LOWER PAREL Vacancy :- 2 Designation: - IT Helpdesk Executive /IT front desk/IT call coordinator Language :- English communication skill Work experience :-1+ years Job timing :-general shift Education:-any graduate Salary:-Best in industry Job Description :- Responding or handling all IT requests calls Allocating the calls logged by users to follow engineers Managed the service directs database Should have excelleny customer service skills Prioritizing the calls as per the needs of the process Should be good in vender coordination and management Escalating the hardware issue to the vender and &follow up on the same Supported other departments and projects as assigned Should be good in ms outlook,ms excel,ms word Should have exceptional ability to manage multiple projects in timely manner Resolving the calls &ensure the call closure is also maintained Preparing the daily/weekly/monthy reports and consolidate all engineers reports and flash it to a all Skills:- Good communication skill& smart personality Passionate with work ,multitasker& hardworking expert in ms excel/call coodination /client relationship kindly provide your updated CV with photos in my email id ruchika.alackal@pcstech.com current company,current esignation,current net salary,notice period Regards&Thanks RUCHIKA ALACKAL (SR. HR EXECUTIVE ) PCS Technology Ltd . Website:-www.pcstech.com Contact no:-912241296017/9920594168

Contact Person *********

Phone No. +91*********

Email ID ***@***.com