Guest Relations Manage Job (2-7 yrs)

Worldwide International – Delhi, Delhi

Public Relations

Job Description Worldwide International Worldwide International is Top one Ranking at google, we are International manpower services. We provide the best results in the domain of placements and overseas education, Specially in IT, Real estate, BPO,KPO, Hospitality Industry. Moreover, give aspirants in India and abroad help realize their dream careers by simplifying it. Worldwide International looking Guest Relationship manager Reporting to the Reception Manager, responsibilities and essential job functions include but are not limited to the following: Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting. Assist guests with check in and checkout, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. Handling guests' mails and messages, and answering phone calls. Meet, greet, room and send VIPs. Attend daily briefings and relevant departmental and interdepartmental meetings. Provide guidance to Guest Relations Assistant at work. Conduct OJT training. Room inventory and monitoring house situation. Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager. Comply with hotel and department policies and procedures at all times. Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Be aware of the Hotels fire and emergency procedure Be vigilant in regard to in-house credit matters and act upon any discrepancies send us Resume at (email hidden) Regards Kanupriya (HR-Head) Address :- Worldwide International, First India Place, Vatika Business centre, 2nd Floor,M G Road, Near MG Metro Station, Gurgaon India Contact no. 0124-(phone hidden) Extn- 864 , Fax- 0124-(phone hidden) Customer care NO. (phone hidden) Email: - (email hidden) www.worldwideinternational.in