Front Office Executive - Andheri Job (1-5 yrs)
Mployed Solutions – Mumbai, Maharashtra
guest relations, front office
Job Description
Client of Mployed is a Hotel / Hospitality company looking for a
Front Office Executive and Front Office Manager for their new set up.
POSITION TITLE: FRONT OFFICE EXECUTIVE
REPORTS TO: Front office Manager.
Position Summary:
Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
Technical or Administrative Knowledge:
· Responding to incoming and outgoing calls and Excellent interpersonal communication and customer service skills.
· Maintains professional appearance and demeanor at all times.
· Greets, registers, and assigns rooms to guests.
· Issues room key to guest and does the check in and checkout procedure in the system.
· Responsible for proper key control and other security measures.
· Answers telephone in absence of telephone operator.
· Transmits and receives telephone messages and sets up guests’ wake-up calls.
· Keeping a track of incoming and outgoing couriers.
· Attending to guest queries and escalating it to the concerned department and looking in to follow ups.
· Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
· Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
· Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
· Actively builds awareness of the Brand to guests.
· Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Other duties may be assigned based on company needs.
Only female candidates apply for Front Office Executive position
Interested candidates forward your resume along with your photograph on (email hidden).