E-COMMERCE EXE (0-5 yrs)

Splash Consultancy. – Indore, Madhya Pradesh

Communication skills,Voice

To provide world class service to all small business customers in a customer centric environment. Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools. Assisting customers with inquiries while providing consultative support and recommendations. Document in detail all interactions with customers. Effectively articulate complex information to a variety of technical and non technical customers. Educate customers on products. Help customers to be successful. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services. Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.