Customer Service Executive (0-1 yrs)
Mike Sierra Healthcare Pvt Ltd – Ahmadabad, Gujarat
BPO, Verbal Communication
Job Responsibilities:
Determines Requirements By Working with Customers.
Answers Inquiries By Clarifying Desired Information; Researching, Locating, and Providing Information.
Resolves Problems By Clarifying Issues; Researching and Exploring Answers and Alternative Solutions; Implementing Solutions; Escalating Unresolved Problems.
Fulfills Requests By Clarifying Desired Information; Completing Transactions; Forwarding Requests.
Sells Additional Services By Recognizing Opportunities to Up-sell Accounts; Explaining New Features.
Maintains Call Center Database By Entering Information.
Keeps Equipment Operational By Following Established Procedures; Reporting Malfunctions.
Updates Job Knowledge By Participating in Educational Opportunities.
Enhances Organization Reputation By Accepting Ownership for Accomplishing New and Different Requests; Exploring Opportunities to Add Value to Job Accomplishments.