Professional Experience

Customer Care Executive

Company :RR Donnelley

Exp : 10 Year(s) 1 Month

CTC : INR 5 Per Year

Key Skills Customer Care Executive

Responsibilities The job encompassed • Allocation of projects to teammates • Reviewing and quality checking US clients' projects matching with their templates immaterial of new creation and edits • Regular interaction with clients over phone and e-mail to solve queries • Taking care of queues • Maintaining all the appropriate reports (FTR, Billing, AOQ) • Responsible for sending the project to the client on time • Conducting meeting, feedback session and team handling

Achievements (1) Most Promising Performer of the Month – Nov ’07, (2) Best Performer of the Month - Jul ’08 and (3) Shining Star of Team – Apr ’09 (4) Promotions in Jan ’09, Jan ‘11 and Jan ’13