Customer Care Executive (0-1 yrs)

SSPT ENTERPRISES PVT LTD 1ST Floor , 114 Ansal City Centre Behind Tulsi Cinema Hazratganj Lucknow 9670111138 / 0522- 4072106 COMPANY PROFILE Name of the Firm: Sspt Enterprises 1st floor , 114 Ansal City Centre Behind Tulsi Cinema Hazratganj LucknowEmail:info@rbcindia.com About Us Sspt EnterprisesPrivate Limited was registered in the year 2010 and it is focused to provide world class quality services to drive tangible business results for organizations worldwide across a number of industry segments such as Process In sourcing & Outsourcing .We would introduce our self as an growing Business Process Outsourcing Company. With our experienced & trained professionals we ensure to deliver world class services to our esteemed clients. We are proud to have solid system professionals who strive to understand the altering client needs & enrich their quality of service by simply making the technology readily usable for them. With constant efforts by our professionals, innovative in deep domain understanding who study, design, develop, enhance, customize, implement, maintain & support various aspects of technology to solve some of the most vexing problems faced by our clients & help to create ourselves as “One Stop Solution for varied services” for these emerging requirements. Methodologies Integrity Superlative Quality Assurance• & Services. Transparent business deals with accuracy• & deadlines. Complete credibility to our clients by being proactive and answerable.• Utilize our professional experience• & expertise to assure that every venture is a success. Client Satisfaction Open• & transparent work culture. Constant up gradation of Team• & effective People Management.• Team coordination• & close monitoring To obtain proper results.• Continual Improvement and Innovation.• Corporate practices• & leadership technique. Misssion Best of Breed and most valued associate for all clients.• Expand business lines across all domains.• To surpass industry standards in overall delivery.• To consistently evolve a process driven approach in all aspects of operations.• To be constantly engaged in Knowledge Management and undertake the journey• of success as our destination. Services Customer Care Services• Telemarketing• & Telepromotions Backoffice Work Outsourcing• Call Centre Training• & Personality Development Programs Software Development• Business Process Outsourcing• Call Centre Setup SupportCALL CENTRE SETUP SUPPORT• Technical Support• Customized Solutions• Placement Sonsultancy• & Man Power Solutions Management VIJAY GURNANI (CHAIRMAN & MANAGING DIRECTOR) Business expert since last 15 years with 100 client satisfaction. Experienced in the telecom & Banking Sector for more than 9 years in Operations. PRIYANKA GURNANI (DIRECTOR) Turn Key project expert with 15 years experience in the field. Team Strength: - Tele Callers: - 50 Team Leaders & Management Staff: - 10 Separate TL’S for each portfolio. Total Strength: - 60 Key Points Establishment conceptualized on 1st Aug 2009 Inception: 18th Aug 2009 Operations started with a modest beginning of 20 seats in a short span of just 18 days. This entailed finalization of Space• Selection and setting up of Calling Hardware (Manual Dialing Gateway etc..)• Setting up processes and procuring Licenses• Recruitment of Agents• Training of Agents• Starting Operations• Fully Air-conditioned Office (two Floors)• Seating strength 100 seats• All seats computerized• Entire system on LAN• Dedicated state of art IBM Servers• Dedicated Training faculty.• Stringent selection and Certification process• Screening• Speech test• Product and Verbiage Training• Written test• Selection• Budding activity• On job exposure• Final Certification• Technical Specification IBM Servers• 24 x 7 technical Support on CRM• High capacity UPS for power backup• 24 X 7 Power Back-up• Some Special Features Auto Dialing• Call barging• Call recording etc...• CRM Overview CRM from e-Horizon Next generation Server Based Call Center Solutions is an all-inone communication suite, including IP-PBX, ACD/IVR, Voice-logger, Dialer, Contact Management, System Administration, CRM and Reporting, build in software with provisions for integration of a 3rd party CRM or a telephony system. WORK EXPERIENCE Worked with Vodafone for collection calling in UP (East) and UP (West) circle for• consistent 3 years. Worked with Vodafone for customer verification for UP (East) circle.• Worked with Vodafone for retailer verification for UP (East) circle.• Worked for Aircel for UP( East) circle for up selling of value added services• Worked for Lava Mobiles for reconfirmation of retailers stocks.• References 2. Mr Mohit Narru Sales & Marketing Head Vodafone Essar Digilink Ltd. Assam M: 09706818600 2. Mr N. Ramachandran Secured Head Collections HDFC BANK 0938229683

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