Customer Care Executive (1-2 yrs)

STYLE LIFE FAME – Gurgaon, Haryana

customer service, customer care, effective communication skills, soft skills

Important Roles and Responsibilities of a Customer Care Executive • Answering calls politely and professionally to provide information about services and products. • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. • Processing or taking orders, filling in forms and applications. • Follow up to ensure that appropriate action has been taken on customer requests and complaints. • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. • Handling customer issues, managing client schedules, managing workflow, shedding light on departmental policy. • Performing the registration process for clients without any errors. • Make reminder calls to clients, send follow-up emails and schedule appointments. • Always perform timely performance evaluations and initiate appropriate action if needed • Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer. • Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations. • Train customers and/or staff to provide a high level of support and knowledge on any new product or system. • Getting feedback and Quality Assurance on identified or unidentified errors. • Assisting with Client Services as needed according to situations and demands. • Keep records and reports on all Customer Service production, measurements and turnaround time taken. Service customers by providing necessary product and service information while also resolving problems simultaneously • Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing. • Help in Opening customer accounts by recording or pulling out account information and also maintaining customer records by updating account information. • Letting the customer know the cause of the problem and resolving the same with adequate information and help. • Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution. • Analyzing customer needs and recommending products based on those needs. Required Skills for a Customer Care Executive • Good listener and active problem solving skills • Good interpersonal and analyzing skills • Ability to handle pressure and work on tight deadlines • Having an efficient way of Handling Problems. 1 - Any graduates freshers, 10+2 and freshers or experience. 2 - Excellent communication skills. 3 - Flexible to work in 24/7 shifts.