Professional Experience

Customer Care Coordinator.

Company :JTC Group LLC, Iran

Exp : 9 Year(s) 1 Month

CTC : INR 300000 Per Year

Key Skills Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Responsibilities  Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.  Determines requirements by working with customers. Answering inquiries by clarifying desired information; researching, locating, customer retention and providing information via phone, email, and in person.  Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Assertiveness, on the other hand, is the act of acknowledging our customer’s needs and conveying with confidence of our product or service.  Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information.  Updates customer records in the system, including notes about interactions.  Primary contact for admin related issues and transport coordination.  Organizing and coordinating transport operations and procedures in order to ensure organizational effectiveness and efficiency.  Execute all of the transportation plans with perfection so as to avoid any sort of confusion.

Achievements • Received 3tier award for Service Excellency (Excellent Team Player). • Received 3tier award for Excellent Work for preparing a new Consolidated Training Pack