CSR Night Shift (0-1 yrs)

Esmsys – Ahmadabad, Gujarat

ESMSYS is seeking the services of Customer Service Representative for its branch office at Ahmedabad If your education and expertise meets below mentioned job requirement & skill set, kindly apply on this Link ( http://www.easyhr.in/resume/candi_regi.php ) or Mail your updated profile . Key Skills Required: Having Experience in international semi- voice calling process. Excellent verbal communication skills in English is a must. Knowledge / understanding of online user behavior Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner Job Responsibilities: Open and maintain customer records by updating account information in the backend Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests Resolve product or service problems by clarifying the customer's complaint / issues Prepares product or service reports by collecting and analysing customer information Contribute to team effort by accomplishing related results as required Manages the office and administration duties as per the Company policy Educational Qualifications and Interpersonal Skills : Graduation / Post Graduation in relevant field 1-3 years of relevant experience, fresher with excellent communication skills can also apply Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner Ability to work effectively as part of a team as well as independently and with minimal direct supervision Excellent planning, organizing and negotiating skills Effective time management and multi-tasking skills with an ability to work under tight deadlines Address: 1, ESMSYS DDB Mudra Towers, 4 Floor Shanti sadan Society, Ellisbridge, Ahmedabad – 380006