Client Relationship Manager (2-6 yrs)

FindURClass – Mumbai, Maharashtra

Strong communication skills Relationship builder Maintain senior credibility Logical and organised thinker

Client Relations Manager – Start up Tired of the regular corporate job, where you are just one of many who are waiting to be heard, to progress and to reach your full potential- - Are you a young enthusiastic go-getter- Do you enjoy working in a fairly unstructured and flat organizational structure- Do you quickly adapt with the times- Do you believe that technology, the internet and mobile applications are the way forward- - FindURClass Services Pvt Limited is a start- up company looking for bright energetic individuals who are self-motivated and driven to succeed. We have recently launched a website FindURClass.com that will make a difference in the way a customer is able to find a class to pursue a hobby, passion or skill. We also strive to make the lives of class providers easier through our various products and services. We are looking for a Client Relations Manager: Responsibilities: Liaising with current and new clientele through personal interactions, telephonic conversations, and emails. Maintain consistent communication with client to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption Maintain consistent record of client engagement, project implementation, time record, issues and resolutions, internal and external communication Work with various internal teams to help provide timely client solutions, communicate client feedback to appropriate channels, identify areas for improvement in project and process, manage existing processes and relationships Explain the features and benefits of our services to generate collaborative deals. Aggressively seek new contacts and maintain working relationships with all. You will be mainly office-based, and spend a lot of time on the telephone. You'll also travel to meet potential Sponsors and Client and venues Key Skills: Assists client effectively by solving client disputes Develop and maintain existing client relationships. Interact and correspond with prospective clients. Demonstrate needs fulfilment mode and method. Provides clients additional information or explains services Discusses products offered and ensures client satisfaction Tactfully handles confrontational or stressful interactions with the public Accurately captures client information Creates and maintains service reports Understanding of business processes Ability to drive client focused outcomes Strategic business focus Strong communication skills Relationship builder Maintain senior credibility Logical and organised thinker Expectation management - at all levels of business Qualify leads and opportunities when appropriate Any other activities as decided from time to time.