Customer Happiness Warrior (0-2 yrs)

Exotel Techcom Pvt Ltd – 560008

Customer Relations, Technical Support

Job Description: ● A Customer Happiness Warrior should have the ability to provide solutions to technical problems that may arise for a customer. ● Should have the ability to establish and maintain contact with customers. ● First Level Scrutiny of the reports of trouble that are received by them. ● Should have a professional approach towards problems and responding to them in a timely manner. Job responsibility: ● Providing technical solutions to different problems of clients by taking help of different tools and backend technical team. ● Answering phone calls, writing replies to emails and excelling in customer service. ● Ensure that the call comments are properly documented and suitable information is provided to clients. ● The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them. ● Should have the ability to work in a team and interact with the client. ● Should be comfortable with rotational shifts and a 24X7 work environment. Skills : ● Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers. ● Preparation of set answers in order to reply to customer queries immediately. ● Excellent communication/interpersonal skills. ● Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. ● Should have an attitude that is well approachable by customers and understanding their problems. ● Should have extremely good listening skills in order to understand what the customers want to say or express. ● Ensuring customer happiness at every stage of the process. ● Should possess skills of working in a team and ability to learn. ● Proficient writing skills are also required in this job. Qualifications: ●A Customer Happiness Warrior should possess a Bachelor’s degree and also have working knowledge of computers. ● Knowledge on cloud telephony concepts is an added advantage.